Shipping policy

Last updated: October 31, 2026

Thank you for choosing Ba Lan Fine Jewelry. Here’s how your order ships and what to expect.

Where We Ship
We ship within the United States and its territories.

Processing & Tracking
Ready-to-ship pieces ship within [2–3] business days. Custom pieces ship on the timeline agreed at your consultation. Once your order ships, we’ll email you a tracking number. Tracking may take a few hours to update.

Shipping Methods & Costs
Every order ships fully insured, with an adult signature required at delivery.

  • FedEx 2Day: free on orders of $500 or more before tax; otherwise calculated at checkout
  • FedEx Standard Overnight: $45
  • Saturday delivery: available for qualifying addresses

Orders to U.S. territories, military addresses, and P.O. boxes ship by USPS Priority Mail Express and may take a few extra days. Delivery times are estimates that begin once your order ships, and may be affected by carrier delays, weather, or other events outside our control.

Address Accuracy
Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible, before your order ships.

Lost, Damaged, or Delayed Packages
Every shipment is insured. If your order is lost, damaged, or delayed, contact us and we’ll handle the claim with the carrier for you.

Changes & Cancellations

Custom orders
Requests are accepted within these timeframes from when you place your order:

  • Within 24 hours: cancel your order or make design changes, such as metal, stone, or style.
  • Within 7 days: update your engraving or ring size.

After these windows, your piece moves into production as ordered and can’t be changed or cancelled.

Ready-to-ship pieces
Ready-to-ship pieces are sent as listed, and sizes can’t be changed before shipping. If you have a special request, contact us right away and we’ll let you know if we can help.

Refunds for cancelled orders are issued to your original payment method. See our Refund Policy for details.

Questions?
Email concierge@balanfinejewelry.com or see our Contact Information.